Mystica Get Your Reading

Accessibility Statement

Web Accessibility Statement

Legal Entity: Soulmate Medium LLC d/b/a Mystica Effective Date: October 2, 2025 Last Updated: October 2, 2025

Contact: readings@therelationshippsychics.com

Phone: (206) 596–3609

Our Commitment

Soulmate Medium LLC, doing business as Mystica, is committed to ensuring equal access to our digital services for all users, including persons with disabilities. It is our policy that everyone has full and equal access to our website (mysticareadings.com) and mobile application (Mystica), regardless of the technology or assistive devices they use.

Accessibility Standards

We strive to conform to the following accessibility standards:

  • Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C);

  • PDF/Universal Accessibility (PDF/UA) for any PDF documents we publish;

  • Mobile accessibility guidelines for our iOS and Android applications.

Browser and Platform Compatibility

Our Services are designed to be compatible with modern, current-version web browsers including Chrome, Firefox, Safari, and Edge. Our mobile application is designed for current versions of iOS and Android.

We cannot guarantee optimal performance on Internet Explorer or significantly outdated browser or operating system versions.

Accessibility Features

We work to incorporate the following accessibility features across our Services:

  • Sufficient color contrast between text and background elements;

  • Text alternatives (alt text) for non-text content including images;

  • Logical heading structure and page navigation landmarks;

  • Keyboard navigation support;

  • Compatibility with major screen readers;

  • Resizable text without loss of content or functionality.

Testing and Auditing

We conduct regular automated testing of our web content for accessibility compliance and perform periodic manual audits and user testing. Our web content personnel participate in ongoing accessibility training on at least a bi-annual basis. We are committed to continuous improvement of our accessibility posture.

Date of last accessibility audit: July 1, 2026

Cure and Remediation

When accessibility issues are reported to us, we commit to:

  • Acknowledging receipt of the report within 5 business days;

  • Investigating and verifying the issue promptly;

  • Undertaking good-faith remediation within 30 days of confirmation, or such longer period as may be reasonably necessary given the nature and complexity of the issue;

  • Where remediation requires additional time, providing periodic updates and proposing interim accommodations.

Accessibility Coordinator

Soulmate Medium LLC has designated an Accessibility Coordinator responsible for overseeing compliance with this policy and addressing accessibility-related questions or concerns. All personnel who create or manage web content are expected to comply with this policy.

ADA Compliance

Through genuine effort and commitment—including ongoing testing, audits, consulting, and remediation—we believe our Services adhere to best practices for compliance with the Americans with Disabilities Act (ADA) and applicable state accessibility laws.

Feedback and Contact

Your feedback is important to us. If you experience any accessibility barriers when using our Services or have suggestions for improvement, please contact us:

We are committed to responding to accessibility inquiries within 5 business days and to resolving issues in a timely manner.